Results may be forwarded to the provider by secure fax, mail, phone, email, or can be retrieved through our exclusive online portal.

Please e-mail us at [email protected] or call us and ask for account services at (512) 706 - 9333 during normal business hours and one of our account services associates will gladly assist you.

To ensure that results are specific to a patient we require the patient’s full name and date of birth as minimum requirements for specimen labeling. Date and time of specimen collection are also required to ensure proper specimen integrity and record keeping. To help minimize rejections at the lab, please ensure that all specimens are properly labeled with all required patient information.

Yes. Specimens are retained for three months after testing is completed.

An Explanation of Benefits (EOB) is a form or document that may be sent to you by your insurance company after you have had laboratory services (a urine drug monitoring test, for example) that were paid by the insurance company. You should get an EOB if you have private health insurance, a health plan from your employer, or Medicare. An EOB is not a bill. Any bill will come directly from the Lab that ran your test.

Drug testing can help providers confirm medication adherence by detecting the prescribed compound and/or expected metabolites of that drug. It may also help identify prescription diversion or abuse of drugs that are not prescribed. Through careful interpretation of test results, clinicians are able to monitor compliance to treatment plans to ensure patient safety and improved outcomes.